311 response times, community area by community area

Where do Chicago service requests wait longest? Search your address to see how your community area compares — or click any area on the map.

Full ranking — all 77 neighborhoods

Rank	Neighborhood	share resolved within 7 days
1	Near North Side	68%
2	Lincoln Park	67%
3	Loop	67%
4	McKinley Park	66%
5	Armour Square	64%
6	Archer Heights	64%
7	Lower West Side	63%
8	Edgewater	60%
9	Brighton Park	60%
10	Lincoln Square	58%
11	Calumet Heights	57%
12	South Lawndale	57%
13	Grand Boulevard	57%
14	Lake View	57%
15	Rogers Park	57%
16	Douglas	56%
17	Gage Park	56%
18	Logan Square	56%
19	West Town	56%
20	New City	55%
21	Near South Side	55%
22	Near West Side	55%
23	Uptown	55%
24	Avondale	54%
25	Bridgeport	53%
26	Englewood	53%
27	Irving Park	52%
28	Washington Park	52%
29	South Deering	51%
30	West Elsdon	51%
31	Avalon Park	51%
32	West Ridge	50%
33	Hermosa	50%
34	Albany Park	50%
35	Greater Grand Crossing	49%
36	North Center	49%
37	Humboldt Park	49%
38	Riverdale	49%
39	Garfield Ridge	49%
40	Kenwood	49%
41	Burnside	49%
42	Chatham	48%
43	North Park	48%
44	West Englewood	47%
45	Chicago Lawn	47%
46	Beverly	46%
47	Ashburn	46%
48	Hyde Park	46%
49	Washington Heights	46%
50	West Lawn	45%
51	Fuller Park	45%
52	Auburn Gresham	44%
53	East Side	44%
54	Pullman	44%
55	North Lawndale	44%
56	Clearing	44%
57	Oakland	44%
58	Forest Glen	43%
59	Portage Park	43%
60	South Chicago	43%
61	Belmont Cragin	43%
62	Montclare	43%
63	Norwood Park	42%
64	South Shore	42%
65	Woodlawn	42%
66	Roseland	42%
67	Dunning	41%
68	Jefferson Park	41%
69	Mount Greenwood	40%
70	West Pullman	40%
71	Hegewisch	40%
72	Edison Park	40%
73	O'Hare	40%
74	Morgan Park	39%
75	East Garfield Park	39%
76	Austin	38%
77	West Garfield Park	38%

How these measures work

Resolved in 7 days is the default because it can’t be gamed by a backlog: it counts every request old enough to have had a week, and a request still open past that deadline counts as a miss. A closed-cases-only average makes backlogged areas look fast, because their slowest cases haven’t closed yet.

Still open after 30 days is the share of requests, old enough to have had 30 days, that were still open 30 days after they were filed. Median days to close is the median among the requests that closed within those 30 days. Both cover a request’s first 30 days, as the Columbus maps do. Canceled requests are left out of all three measures, and so are aircraft noise complaints and information-only calls, which are logged, not worked: they close the moment they’re filed.

Source: City of Chicago 311 service requests (open data). Each request is placed in its community area and ward by the City’s own recorded assignment. See methodology for the window, freshness, and suppression details. Community areas with too few requests show as “insufficient data” rather than a noisy number.