311 response times, neighborhood by neighborhood
Where do Columbus service requests wait longest? Search your address to see how your area compares — or click any neighborhood on the map.
How these measures work
Resolved in 7 days is the default because it can’t be gamed by a backlog: it counts every request old enough to have had a week, and a request that is still open past that deadline counts as a miss. A closed-cases-only average makes backlogged neighborhoods look fast, because their slowest cases haven’t closed yet.
Median days to close covers closed cases only — read it alongside the other two views for exactly that reason. Open-case backlog age is the median time the still-open requests have already waited, often the sharper equity story.
Source: Columbus 311 service requests (city open data), refreshed nightly; trailing 90-day window. Neighborhood boundaries are the city’s area commissions, grown to cover the whole city — see methodology for boundary and suppression details. Neighborhoods with too few requests show as “insufficient data” rather than a noisy number.